Shipping policy

Order Processing

Orders are processed and prepared for shipment within 1–2 business days, excluding weekends and holidays. During holidays, promotional periods, or periods of high order volume, processing may take slightly longer.

You will receive a confirmation email after placing your order and a separate shipping confirmation email with tracking information once your order has been shipped.

United States Shipping

Standard shipping within the United States costs $4.99.

We offer free standard shipping on U.S. orders of $99 or more after discounts and before taxes.

Estimated delivery times will be displayed at checkout. Delivery estimates begin after the order has been processed and shipped.

International Shipping

International shipping is available to eligible countries. Shipping rates and estimated delivery times are calculated at checkout based on the destination, package weight, and selected shipping method.

International customers are responsible for all shipping charges, customs duties, import taxes, brokerage fees, and any other fees imposed by the destination country. These charges are not included in the product price or shipping cost paid to Lurelle.

Customs processing may delay international deliveries. Lurelle cannot control or guarantee customs clearance times.

Tracking

When tracking is available, a tracking number will be sent to the email address provided at checkout. Please allow up to 48 hours for tracking information to update after shipment.

Shipping Delays

Delivery dates are estimates and are not guaranteed. Lurelle is not responsible for delays caused by shipping carriers, customs processing, severe weather, holidays, incorrect delivery information, or other circumstances outside our control.

Incorrect or Incomplete Addresses

Customers are responsible for providing a complete and accurate shipping address. Please contact us at support@lurelle.co as soon as possible if you need to correct your address.

Once an order has been shipped, we cannot guarantee that the address can be changed. Additional shipping charges may apply if an order is returned to us because of an incorrect or incomplete address.

Lost, Stolen, or Damaged Packages

If your package appears to be lost or arrives damaged, please contact us at support@lurelle.co with your order number and any relevant photos. We will review the situation and assist you with the appropriate next steps.

Lurelle is not responsible for packages marked as delivered by the carrier that are lost or stolen after delivery.

Questions

For questions regarding shipping or your order, please contact us at:

support@lurelle.co