Refund policy

At Lurelle, every order is carefully selected, inspected, and prepared with attention to detail.

UNITED STATES AND NON-EU ORDERS

All sales are final. We do not accept returns, refunds, or exchanges due to personal preference, change of mind, or minor variations in color, appearance, or packaging.

By placing an order, you acknowledge and agree to this policy.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

If your order arrives damaged, defective, or incorrect, please contact us at support@lurelle.co within 48 hours of delivery.

Please include:

• Your order number
• A description of the issue
• Clear photographs of the item and packaging

After reviewing your request, we may provide a replacement, refund, store credit, or another appropriate resolution. Customers will not be responsible for return shipping when the item is confirmed to be damaged, defective, or incorrect due to our error.

Items damaged through normal wear, misuse, improper handling, or failure to follow product care instructions are not eligible for a refund or replacement.

SALE ITEMS AND GIFT CARDS

Sale items, promotional items, and gift cards are final sale and cannot be returned or exchanged, except where required by applicable law or when an item arrives damaged, defective, or incorrect.

ORDER CANCELLATIONS

Please contact us as soon as possible if you need to cancel an order. We cannot guarantee cancellation once an order has entered processing or has been shipped.

EUROPEAN UNION 14-DAY COOLING-OFF PERIOD

If your order is delivered to a country within the European Union, you have the right to cancel or return your order within 14 days of receiving it, without providing a reason, as required by applicable law.

To qualify for a return, the item must be unused, unworn, undamaged, and returned in its original condition and packaging, with all tags and accessories included.

To begin a return, contact us at support@lurelle.co before sending the item. Return instructions and the appropriate return address will be provided after your request is approved.

Unless the item arrived damaged, defective, or incorrect, the customer is responsible for return shipping costs. Original shipping charges and any customs duties or import fees are not refundable.

Personalized items and sealed products that are not suitable for return for health or hygiene reasons after being opened cannot be returned, except when required by law.

REFUNDS

Approved refunds will be issued to the original payment method after the returned item has been received and inspected.

Please allow up to 7 business days for us to process an approved refund. Your bank or payment provider may require additional time for the refund to appear in your account.

Lurelle reserves the right to refuse a return if the item does not meet the conditions stated in this policy, subject to applicable consumer-protection laws.

CONTACT US

For questions about returns, refunds, or damaged items, please contact:

support@lurelle.co