Privacy policy

Last updated: August 16, 2026

This Privacy Policy explains how Lurelle, operated by Cozy Goods LLC, collects, uses, and shares your personal information when you visit lurelle.co, place an order, or contact us.

INFORMATION WE COLLECT

We may collect:

• Your name, email address, telephone number, billing address, and shipping address
• Order, payment, delivery, return, and account information
• Messages and customer-support requests
• Device, browser, IP address, and website activity
• Marketing and communication preferences

Payments are processed securely through Shopify and authorized payment providers. We do not directly store complete credit or debit card numbers.

HOW WE USE YOUR INFORMATION

We use personal information to:

• Process payments and fulfill orders
• Provide shipping updates and customer support
• Manage returns, refunds, and disputes
• Prevent fraud and protect our Site
• Improve our products, services, and customer experience
• Send marketing communications when permitted
• Comply with legal, tax, and regulatory obligations

For customers in the European Economic Area, United Kingdom, or Switzerland, we process information to fulfill our contract with you, comply with legal obligations, pursue legitimate business interests, or based on your consent.

HOW WE SHARE INFORMATION

We may share information with Shopify, payment processors, shipping carriers, marketing and analytics providers, professional advisers, and other service providers necessary to operate our business.

We may also disclose information when required by law or as part of a merger, acquisition, or sale of business assets.

We do not sell personal information for money. Certain advertising activities may be considered “sharing” or targeted advertising under some privacy laws. Where required, you may opt out through the privacy controls available on our Site.

We and our service providers use cookies and similar technologies to operate the Site, remember preferences, analyze traffic, prevent fraud, and support advertising.

You can manage cookies through your browser settings or the cookie banner available on our Site.

SHOPIFY

Our store is hosted by Shopify, which processes personal information to provide and improve its services. Learn more or exercise certain privacy rights at:

https://privacy.shopify.com

DATA RETENTION AND SECURITY

We retain information only for as long as reasonably necessary to provide our services and meet legal, tax, accounting, and business obligations.

We use reasonable safeguards to protect personal information, but no online transmission or storage system can be guaranteed completely secure.

YOUR RIGHTS

Depending on where you live, you may have the right to access, correct, delete, or receive a copy of your information; withdraw consent; object to certain processing; or opt out of targeted advertising or data sharing.

To submit a request, contact support@lurelle.co. We may need to verify your identity before completing the request.

CHILDREN’S PRIVACY

Our Site is not intended for children under 13, and we do not knowingly collect their personal information.

CHANGES TO THIS POLICY

We may update this Privacy Policy periodically. Any changes will be posted on this page with a revised date.

For questions about this Privacy Policy or your personal information, contact:

support@lurelle.co